In Shock is a book written brilliantly by Dr. It’s 5pm on a Monday and I’m sitting in a conference room with attending physicians and residents, listening to a mandated “Faculty Development” lecture on how to give proper feedback. I hear words thrown around, such as “timely feedback,” the “feedback sandwich,” “adult learners,” “professionalism,” “communication,” and “learning goals.” We are asked to role play, give and receive feedback. I look around and see a few nodding heads, in a room filled with blank stares, fidgety movements, and many blatant “this is a waste of my time” looks. As I am listening and trying very hard not to give off any impression of annoyance, I can’t help but appreciate the timeliness of this lecture and the most recent book we read for our Lady Docs book club. We, in medicine, need these robotic and forced sessions regarding appropriate feedback, because we receive no formal training in how to communicate with empathy. In fact, our training often gives us so much knowledge and expertise in our craft in exchange for stoicism and isolation.
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